When a crisis hits, keeping your cool as a leader is important. It is equally important for leaders to make sure their team does the same, staying cool, connected, and cohesive. Every team member will respond to stress differently, and understanding these differences can be the key to leading your team through turbulent times. Whether the crisis is external, like an industry shift, or internal, like a major project breakdown, the ability to navigate tension effectively is an invaluable leadership skill. Leaders need to know (ideally before a crisis) how team members will respond in moments of high pressure. At Skiilify, we prepare leaders with three key insights on their team that will affect how they respond to stress: resilience, tolerance of ambiguity, and communication styles.